Hilton Tokyo

LikedRoom cleaning was very timely and the breakfast although expensive was good.

DislikedStaff especially in the Pub were not very effecient. We ordered dinner the first night and all but one meal came at the same time. The one meal was either not ordered or extremely late - at least 10 minutes after the initial meals were served. The staff were not apologetic and actually acted as though this was our fault. Very disappointing. As this was our first night on the property, it left a bad feeling for the rest of our stay.

LikedWe loved the room with a huge window over beautiful views of Tokyo

DislikedDidn’t like the British bar - expensive experience- outdated theme

LikedEverything about it. The style, the comfort, the accessibility, the location, even the smell.

DislikedWe visited the restaurant on the second floor and found the staff to be a bit impersonal. While the hostess informed us about limited availability in the main dining area, we weren't made aware of any seating options in the bar area. A warm welcome and some information about alternative seating would have greatly improved our experience.

LikedLocation and service was great. Bed was comfortable and shower/bath amazing. Restaurant recommendation sheet was really helpful. Blackout shades were fantastic. Room was quiet and very clean

DislikedAbility to use streaming services missing from TVs. Seating for breakfast at peak times or for egg station was sometimes quite long