We spent three nights at this hotel earlier this week as part of a tour group. We were very pleasantly surprised. It is in a great location on a tram line and walking distance to the Grand Bazaar. The staff is very helpful. Just off the lobby is a large lounge area where you can meet friends and enjoy a beverage. The hotel is on a busy street. Staff is really friendly and helpful, here is also complimentary wireless internet that was very fast. The staff is friendly and helpful about carrying our luggage to the tram stop on our way to the airport.