Sheraton Surabaya Hotel & Towers
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Sheraton Surabaya Hotel & Towers Hotel

Jalan Embong Malang 25-31 Jalan Embong Malang 25-31, Surabaya 60261, Indonesia Show Map

Excellent from 268 reviews
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About Sheraton Surabaya Hotel & Towers

Recently refurbished, Sheraton Surabaya Hotel & Towers provides cosy 5-star accommodation in Surabaya. It has a gym, as well as a sauna, a Jacuzzi and outdoor tennis courts.

Those staying at Sheraton Hotel & Towers Surabaya are invited to take advantage of the relaxation amenities, which include an outdoor pool. For a quick and effortless check-in and departure experience, guests can benefit from the express check-in/check-out feature.

Each cosy room at Sheraton Surabaya Hotel & Towers comes with a mini bar and a refrigerator, while the bathrooms offer hair dryers and slippers. Hot drinks can be brewed with the available tea and coffee supplies, and savoured in the comfort of the room's sitting area.

Sheraton Surabaya features both a restaurant and a bar where guests can unwind at the end of the day.

The hotel is close to Plaza Tunjungan. The staff at the tour desk are available to organise tours and activities in Surabaya.

Excellent 8.9
268 guest reviews

Hotel Features


Golf, Fitness centre, Water sport facilities (on site), Outdoor tennis, Massage


Pets not allowed


Business centre, Car hire, Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Special diet menus (on request), Tour desk, Spa, 24-hour security, Airport shuttle (surcharge), Shuttle service (additional charge), Wedding services, Ticket service


ATM on-site, Cribs available, Feather pillow, Fire extinguisher, Laundry facilities, Ironing service, Packed lunches, Shoeshine, Shops (on site), Room service, Smoke alarms, Hot spring bath, Hypoallergenic pillow, Physical distancing in dining areas, Physical distancing rules, Hot tub, Child pool, Outdoor pool, CCTV in common areas, Kids meals, CCTV outside property, Kid-friendly buffet, Restaurant, Bar/Lounge, Hand sanitiser in guest accommodation and key areas, Express check out, Hairdryer, Lockers, Use of cleaning chemicals that are effective against coronavirus, Cable or satellite TV, Air-conditioned, Newspapers, Non-feather pillow, Guest accommodation is disinfected between stays, All plates, cutlery, glasses and other tableware have been sanitised, Trouser press, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, Parking (surcharge), Coffee shop, Bathrobe, Garden, Private check-in/check-out, Kitchen, 24-hour front desk, Designated smoking area, Steam room, Storage available, Private parking, Spa and wellness centre, Non-smoking rooms available, Terrace/Patio, Disabled access, Beach towels, Safety deposit box, Grill, Lift, Minibar, 24-hour check-in, Iron and ironing board, Microwave, Snack bar, Socket near the bed, Baby safety gates, Soundproof rooms, Breakfast in the room, Bridal suite, Refrigerator, Children's television networks, Safe, Sauna, Valet parking, Desk, VIP room facilities, Wardrobe or closet


Wi-Fi available in all areas, Internet, Free Wi-Fi


From 02:00 PM


Prior to 12:00 PM

Sheraton Surabaya Hotel & Towers reviews

Sheraton Surabaya Hotel & Towers
from 268 reviews

Rating summary

  • Cleanliness 8.8
  • Comfort 8.9
  • Location 9.3
  • Services 8.7
  • Staff 9.3
  • Value for money 8.3

Recent reviews of Sheraton Surabaya Hotel & Towers

  • Dexter R

    Jul 2018

    Verified Stay

    Professional Staff!

    This hotel located in Tunjungan Plaza mall area, so it is so easy if you would like to walk around this huge mall. This is an old hotel but still with a clean, tidy and as expected room and facilities. The front desk is very professional, we are treated with a warm welcome on arrival. All staff were very good, nice and friendly. A good choice if you come to Surabaya Always stay at this hotel when in Surabaya. Great location, staff, value and amenities. The Club Lounge is a nice addition with helpful staff and a relaxed atmosphere. The buffet breakfast is good and the pool is usually quiet and fairly private.