Staffs are really nice prompt service with big smile on their faces all the time. Very nice and friendly staff always keen to help. Staff made a potentially stressful situation easy. Check in and check out were so easy and the staff was so personable. Service is impeccable and very hospitable staff, leading you to the room, carry your luggage's with smiles. Very convenient they also have coin operated laundry onsite. Room is small average in Tokyo standard but everything is well-organized and amenities plenty. Ueno is my preferred neighborhood to stay in Tokyo. Great location with great room, rate, and staff. Will definitely come back.