As soon as we arrived at the hotel and were greeted by a friendly doorman who made us feel very important from the get-go. We entered the hotel to check in, and were very surprised to be greeted by our names. After being escorted to our room by the bellman, he gave us a tour of the room and showed us how everything worked. Overall we both loved the room, they are big, luxurious and modern. We didn't get a chance to use the spa as we were only there for one night, but we did receive a tour of the facility. The service at this hotel is probably the best I have ever received; the staff seem genuinely happy and more than willing to help with anything. I definitely plan on staying here again.